Refund & Returns

At Budget Kapda we stand behind the quality of every product. Returns and exchanges are accepted only when the item you receive is damaged, defective or wrong — for example a cut, tear, hole or manufacturing fault — and not for change of mind or size/fit preference. This policy explains when you are eligible and how to raise a request. Read it together with our Terms and Privacy Policy.

A return or exchange is accepted only if the product is damaged, defective or faulty, or if you received a wrong item. Raise the request within 7 days of delivery and share clear photos of the issue. This includes, for example:

• A cut, tear, hole or open/broken stitching in the garment.
• A manufacturing defect — faulty zip or buttons, colour bleeding, or wrong/uneven stitching.
• A wrong item, size or colour delivered compared to what you ordered.

The item must still be unused, unwashed and carry its original tags and packaging. We do not accept returns or exchanges for change of mind, personal size/fit preference, or minor colour differences caused by screen or lighting.

• Change of mind, or the product simply not matching your personal taste (colour/style preference).
• Size or fit not as expected — we exchange only for damaged/defective items, so please check the size chart before ordering.
• Items that are used, washed, altered or without original tags/packaging.
• Innerwear and certain intimate apparel, for hygiene reasons.
• Items marked non-returnable or bought under a clearance/final-sale offer (clearly indicated at checkout).
• Requests raised after the 7-day window from delivery, or without photos of the defect.

1. Go to My Orders in your account, open the order, or email us at support@budgetkapda.com within 7 days of delivery.
2. Share your Order ID, registered mobile number and a brief description of the issue.
3. For damaged/wrong items, attach clear photos of the product and packaging.
4. Keep the item unused with tags until your request is resolved.
5. Our team will review and respond within 2 business days.

• Before shipping — cancel from My Orders or email us; no cancellation fee applies.
• After shipping — cancellation is generally not possible once handed to the courier. You may refuse delivery; the order is then treated as a return.
• Cancelled by us — if we cancel due to stock issues, pricing errors, suspected fraud or an undeliverable address, you receive a full refund to the original payment method.

• Refunds are processed to the original payment method used at checkout.
• For COD orders, we will request your UPI ID or bank details to process the refund.
• Refunds are processed via our payment partner Razorpay, an RBI-regulated, PCI-DSS Level 1 certified aggregator.
• If you used a discount coupon, the refund is adjusted to the amount actually paid.

For any return, cancellation or refund query, email support@budgetkapda.com (Mon–Sat, 10:00 AM – 6:00 PM IST) or use our Contact page.